Returns & Refunds
Thank you for choosing Brivelle for your online shopping needs. We understand that sometimes returns are necessary, and we want to make the process as clear and straightforward as possible. Please read our detailed return policy below to ensure a smooth return experience.
Return Steps
For All Products
1.Fill the return form within 14 days of delivery
2. Upload photo and follow instructions
3. Repack the products and ship to the return address
4. Wait for return confirmation for refund
( 3 - 5 days )
Return Policy
- Time Frame: Returns must be initiated within 14 days from delivery date.
- Return Request Deadline: You must contact us within 14 days of receiving your item to initiate a return.
- Return Shipping Deadline: Once return instructions are provided, you must send the item back within 7 days.
- Condition of Items: Items must be in their original, unused condition with all tags and packaging intact.
- Non-Returnable Items: Certain items such as accessories for health-related products, manicures or pedicures, breathing item, underwear, personalized goods or hygiene-sensitive products are not eligible for return.
- Customer Remorse Returns: If you change your mind, you are responsible for the return shipping costs, which will be detailed upon your return request.
- Faulty or Incorrect Items: If the product is incorrect, damaged by the carrier or defective in another way, there will be no cost for return. :
- Immediate Action: Contact us immediately if your item is faulty or incorrect.
- Proof Required: Please provide photographic evidence so we can expedite the process.
To place a return, or if you are having trouble making a return within the 14-day timeframe, please reach out to support@brivelle.co.uk or fill the form below.
|
14 Days Return |
|
|---|---|
|
Defective, Damaged / Faulty |
FREE |
|
Unused Products |
Return Delivery Charges will apply |
|
Used product |
Not allowed for return |
*Instructions for return will be provided by email within 1-3 days of requesting the return.
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Exchange Process:
- Specify whether you prefer a refund or an exchange during your initial contact. Exchanges are subject to item availability.
Special Considerations:
- Incorrect Address:Â Items not received due to incorrect address details provided by the customer are not eligible for a refund.
- Used Items:Â Generally, used items cannot be returned unless faulty.
Shipping for Returns:
- Packaging:Â Ensure items are securely packaged.
- Shipping Method:Â You'll receive instructions for return by email after filing the form or contacting us.
Your Responsibility
If any of these are the case, it’s up to you to sort things out, and unfortunately, we cannot refund your item.
- Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
- Used products are not eligible for return, but you could contact us to check if the product you used is eligible for a partial refund.
Please note! If you have received a faulty product, it is important that you send an e-mail to support@brivelle.co.uk or fill the form above before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.brivelle.co.uk the return policy applied of the shop where you did purchase the product.
FAQs
To initiate a return, please contact us to request a return authorization. We will provide you with instructions on how to proceed with the return.
Changes to the delivery address are possible before the order is shipped. Contact our customer support immediately to request changes.
You must initiate the return within 14 days from the receipt of the item to be eligible for a return.
If your item is damaged or faulty, you can return it free of charge. Please contact our support team for assistance.
No, used products are not eligible for return.
