Return

Returns & Refunds

Thank you for choosing Brivelle for your online shopping needs. We understand that sometimes returns are necessary, and we want to make the process as clear and straightforward as possible. Please read our detailed return policy below to ensure a smooth return experience.

Return Steps

For All Products

1.Fill the return form within 14 days of delivery

2. Upload photo and follow instructions

3. Repack the products and ship to the return address

4. Wait for return confirmation for refund
( 3 - 5 days )

Return Policy

Time Frame: Returns must be initiated within 14 calendar days of receipt.
Return Request Deadline: You must contact us within 14 days of receiving your item to initiate a return.
Return Shipping Deadline: Once return instructions are provided, you must send the item back within 7 days.
Condition of Items: Items must be in their original, unused condition with all tags and packaging intact.
Non-Returnable Items: Certain items such as accessories for health-related products, manicures or pedicures, breathing item, underwear, personalized goods or hygiene-sensitive products are not eligible for return.

To place a return, or if you are having trouble making a return within the 14-day timeframe, please reach out to support@brivelle.co.uk.

14 Days Return
Damaged / Faulty	FREE
Unused Products	Charges will apply
Used product	Not allowed for return

*Instructions for return will be provided by email within 1-3 days of requesting the return.

FAQs

To initiate a return?

To initiate a return, please contact us to request a return authorization. We will provide you with instructions on how to proceed with the return.

What if I receive a defective, damaged, or incorrect item?

If you receive a defective, damaged, or incorrect item, please contact us immediately so we can assist in resolving the issue.

When will I receive my refund?

Refunds are processed within 5-7 business days of receiving the returned item. The refund will be credited to the original payment method.

Can I exchange an item instead of returning it for a refund?

Yes, we do accept exchanges for items in new and unused condition. Please contact us to initiate an exchange.

Can I change the delivery address after placing my order?

Changes to the delivery address are possible before the order is shipped. Contact our customer support immediately to request changes.

What is the return timeframe for my purchase?

You must initiate the return within 14 days from the receipt of the item to be eligible for a return.

How long do I have to return an item?

Once return instructions are provided, you must send the item back within 7 days, for example: if you contact us after 10 days of delivery, you will have an additional 7 days to send the item back.

What should I do if my item is damaged or faulty?

If your item is damaged or faulty, you can return it free of charge. Please contact our support team for assistance.

Can I return a used product?

No, used products are not eligible for return.

Can I cancel, change or modify my order after it has been placed?

Unfortunately, order cancellations, changes or modifications are not possible once the order has been proceeded. All sales are final. We apologize for any inconvenience caused.